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Sr Director, Global Process Owner, Order to Cash (OTC) – NBCUniversal – London

Company: NBCUniversal

Address: London

  • Full Time


The Global Process Owner, Order to Cash (OTC) will be responsible for and mandated to drive the Global OTC enterprise strategy, which will initially focus on supporting the Global Finance Operations Transformation (GFOT) program to implement a new global OTC operating model in close partnership with the existing centralized OTC teams within the organization

Below are some of the key areas of focus and responsibilities for this role:


  • Support design and implementation of Global Finance Operations Transformation program

  • Ensure optimal use and adaptation of ERP / enabling technologies; owning the Technology Roadmap in partnership with existing BU centralized OTC teams and IT

Continuous Improvement

  • Support identification and prioritisation of Continuous Improvements impacting the Global processes

Standards & Controls

  • Design people, process, and technology standards for end-to-end process at Enterprise level

  • Establish and maintain an appropriate control environment within Finance operations

Policies & Procedures

  • Ensure development and implementation of standards that support the business needs

  • Provide Advisory, Reporting & Compliance (ARC) with input into key accounting policies

  • Develop and maintain accurate operational procedures


  • Design & implement master data governance across end-to-end process

  • Work with key stakeholders across the process, to ensure the process is “fit for purpose”

  • Assist stakeholders in the resolution of complex or non-routine issues


  • Work with stakeholders across the end to end process, to review staff activities and provide the support needed to ensure appropriate quality and staff productivity

  • Provide input into the performance process including reviews and staff development


  • Set performance targets and Service Level Agreement thresholds

  • Secure the appropriate budget for Transformation / Improvement initiatives across the end-to-end process

  • End state, manage Transformation/Improvement budget across the end-to-end process & deliver associated benefits

BPO Management:

Support the Service Delivery Team (Captive) in managing the relationship with the BPO Provider

2020/2021 key deliverables and areas of focus:

  • Review existing OTC landscape across NBCU and engage with key stakeholders in existing central OTC groups
  • Support the GFOT program in the detailed process and organisational design phase, which will include development of enterprise standards, policies and operating model design
  • Support the GFOT program as we transition to the new model, ensuring adherence to the enterprise standards and policies agreed in the design phase
  • Partner with key stakeholders in the central OTC teams and IT on the Global OTC technology roadmap.


Work Experience:
  • 8+ years’ experience in OTC environment including managerial positions of increasing responsibilities, ideally in a GPO position
  • Leadership experience within an outsourced or shared services OTC function
  • Ideally experience of implementing technology solutions within the OTC area
  • Thorough understanding of accounting controls, with deep experience in OTC areas (Credit Management, Billing, Collections, Cash application etc.)
  • Significant experience and use of ERP software (SAP) and familiarity with OTC subledger systems and interfaces
  • Entertainment industry preferred

Education or Certification:

  • BA/BS degree in Accounting, Finance or related field required
  • CPA or MBA desirable

Desired Characteristics

  • Proven ability to implement business process changes to improve operating efficiencies
  • Executive presence, ability to interact with executives at high levels to resolve issues or effect changes
  • Strong verbal and written communication skills and ability to interface with all levels of management and customers
  • Ability to drive change and influence within a matrixed and decentralized operating model
  • Ability to lead a remote function or team
  • Strong analytical and problem-solving skills


International Corporate – Finance

Career Level





– –


United Kingdom

About Us

NBCUniversal’s international operations outside the US and Canada include film and television distribution, home entertainment distribution, channels, film and television production, theme parks and news operations. NBCUniversal’s international portfolio consists of international channels delivering quality content to 176 territories across EMEA, Latin America and Asia; television production labels in both UK and Australia; a library of 4,000 feature films and 75,000 TV episodes for international television distribution; direct film distribution operations in 11 countries; direct home entertainment distribution operations in 7 countries with licensee relationships covering approximately 55 additional territories; CNBC International, which broadcasts across EMEA and APAC; Parks & Resorts operated through license agreements in Singapore and Japan; and an international NBC News team based in London.


NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.


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