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Social Operations Lead – Twitter – San Francisco, CA


Company: Twitter

Address: San Francisco, CA


  • Full Time

Twitter

Company Description

Twitter is an iconic service and global platform for self-expression and live conversation. Twitter has always been the best place to see what’s happening now. Whether it’s breaking news, entertainment, sports, or everyday topics, only Twitter lets you connect with people anywhere in the world with live conversation. Anything that happens, you see it first on Twitter, and a career at Twitter offers countless ways to make an impact in a fast growing organization.

Job Description


Who we are

The Social Team is part of Global Consumer Marketing at Twitter, and we help communicate our thoughts and company announcements to the world. We also help monitor conversations happening on Twitter, and even join them! We help show the fun side of Twitter, in areas that people are passionate about.


What you’ll do

The Social team is responsible for a wide variety of Marketing campaigns – from celebrity interviews, to outdoor billboards, to big live events. The Social Operations Lead will be the Captain Marvel of campaigns – fighting the battles, triumphing through adversity and saving the day.

  • Project Management from start to finish across the campaign

  • Working with Marketing Leads to establish key stakeholders, KPIs and milestones

  • Creating project timelines, budgets and workflows

  • Work with cross functional teams on production – e.g. creative studio, video production, talent/celebrity teams, events

  • Develop campaign reporting and metrics to report success and learnings back to the wider business

  • Establish and maintain process for security of accounts – including onboarding and offboarding new employees, setting up ‘Tweeting For Twitter’ and ‘Moments’ training, and internal email alias groups for Social

You will be involved with many types of campaigns, with opportunities to work on some of the coolest projects – from the sports events that will go down in history, to the TV show you can’t stop bingeing, to the movie you know will win a hundred Oscars. So whatever your passions, you’ll have the chance to get stuck into something that tickles your fancy.


Our ideal candidate will have:

  • Experience in creative campaign project management – whether that’s at an agency or brand side

  • Experience in delivering creative including – digital assets, video content, social campaigns

  • A passion and interest in Social platforms. It kinda goes without saying, but an interest in Twitter is a must-have.

Qualifications


Requirements:

  • Minimum 5 years proven experience in project management

  • Preference for a fast-paced and dynamic environment; track record working across complex cross-functional teams

  • Resourceful, attention to detail, and comfort offering solutions and clarity where there is ambiguity

  • Excellent written and verbal communication skills

  • Outstanding teamwork and interpersonal skills; team-first mentality

  • Passion for Twitter and knowledge of how the service works and how marketers use it

  • Curiosity and willingness to learn

  • Strong organizational and time management skills

  • Strong working knowledge of Google tools (Gmail, spreadsheets, slides, etc.)

  • Experience with Sprinklr isn’t essential, but would be great

  • Experience on a Social Team is a plus

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

All your information will be kept confidential according to EEO guidelines.

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