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Technical Specialist, Digital Media Platforms (English Services) – CBC/Radio-Canada – Toronto, ON


Company: CBC/Radio-Canada

Address: Toronto, ON


  • Full Time

CBC/Radio-Canada

Job Family Media Production
Primary Location Toronto
Position Language Requirement English Only
Language Skill Level (Reading) C
Language Skill Level (Writing) B
Language Skill Level (Speaking) C
Status of Employment Permanent
Work schedule(s) Full-time

Working at CBC:
At the CBC, we all have a story to tell. What’s yours?
If you share our passion for Canadian storytelling and you wish to help us engage with individuals and communities across our various digital platforms, this is where you’ll want to be!
Every day, you will have an opportunity to shape the way in which Canadians see themselves reflected in our digital services. Your work will have a direct impact on how millions of Canadians from various communities connect with our products, with one another, and with the diverse voices that make our country so unique.
You will have the opportunity to play a part in enlightening and entertaining Canadians through our innovative work in building the mediums that deliver our content. We are an innovative hub, where the talented professionals we work with are respected and valued for their contributions. Our product teams are vibrant and our work culture strives to achieve the highest standards of diversity and inclusion. We believe that hiring people with different career paths and backgrounds is fundamental in our shared success and in building healthy and highly performant teams. When you join our mission, you are not only shaping the vision of the CBC, but the future of our country.

Why is this role important?
Reporting to the Director of Customer Success, we are looking for a Senior Technical Specialist, Digital Media Platforms to join our team. This is an exciting opportunity to be part of a new team focussed on growing our membership and reach. As our new Senior Technical Specialist, you will actively prioritize and follow up on inter-team technical operations to raise and address issues with relevant product teams in addition to providing active technical support to clients of our digital platforms. You will work with dynamic teams and cutting-edge technology on websites such as CBC Gem, cbc.ca, CBC Listen, CBC News, CBC Sports and cbc.ca television and radio program sites. You will analyze and understand the various technical issues experienced by our digital users, working across our product teams to resolve and provide input. You will recommend solutions on more complex issues while also guaranteeing the integrity of our content to ensure they can enjoy our products as much as we do.

Here’s why we should work together:
Our digital teams’ values – collaboration, learning, and continuous improvement – embody who we are as a people-focused, digital-forward employer. We follow lean startup principles and use an Agile approach. Our dedicated people managers work closely with every individual to ensure we are leveraging their strengths, championing their ideas and supporting their pursuit of new skills and their desired career progression.
Here at CBC Digital Strategy & Products, we want you to be happy and feel good at work. It is essential that work be a safe space where our employees are able to share their authentic selves with one another and to push each other to challenge conventions.

Perks you can look forward to:
  • Flexible work schedules, allowing you to prioritize yourself, your family and your work;
  • Work from home opportunities;
  • Competitive total rewards package;
  • 20% of time for innovation, learning and development; wherever your interests lie;
  • Opportunities to work with cutting edge technology;
  • Opportunities for continued learning and professional development;
  • Opportunities to become a member of our Employee Resource Groups;
  • Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent;
  • A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected;
  • A supportive management team committed to upholding the highest standards of diversity and inclusivity;
  • An environment which favours experimentation and an iterative approach in order to achieve the highest form of technical innovation.

How you will make an impact
:
  • You will analyze technical issues received from our digital users, accurately communicate them, and help to troubleshoot CBC’s digital platforms in response to these issues.
  • You will prioritize and follow up on inter-team technical operations to raise and address issues with relevant product teams and external vendors.
  • You will update technical documentation to enhance the knowledge of National Client Services staff, train them as needed, and create technical procedures for our CBC Help Centre.
  • You will set priorities for your department’s activities, dealing with urgent matters and considering the impacts on production.
  • You will contact managers and development teams to report technical issues and handle complaints and follow-ups with Digital Strategy & Products teams, and National Client Services teams to remediate complex technical issues quickly and efficiently.
  • You will develop technical expertise of our digital platforms, such as CBC Gem, cbc.ca, CBC Listen, CBC News, CBC Sports and account management (or you bring equivalent expertises of OTT video, OTT audio, account management, or digital publishing platforms).

What you bring to our team
:
  • The expertise. You have 2 or more years’ experience providing on-site, email, and telephone IT support as well as proficiency in:
  • Troubleshooting applications in the Apple, Google, Microsoft, Amazon environments, as well as mobile and Smart TV apps.
  • Advanced IT issue analysis and diagnostic skills.
  • Expertise in installing, rolling out and configuring personal computers and their physical components, as well as various operating systems and security applications, such as antivirus and VPN.
  • Drafting summary data synthesis reports, training materials, and technical procedures.
  • The education. You have a community college diploma in IT support or administrative data processing, or a diploma of vocational studies in computer support or equivalent.
  • The communication skills. You have a customer-service approach and you are empathetic towards the people you help. You are skilled at presenting ideas and explaining complex concepts in a straightforward manner. You know how to listen, understand perspectives and relay your opinions with sensitivity.
  • The flexibility. You have the flexibility to accommodate both day, evening, and occasional weekend shifts as needed. You can become available for support during outages or failures, and as required depending on special events and broadcasts.

To Apply:
At the CBC, we recognize that not everyone takes the same path when it comes to building their skills. We value diversity of thought and of experience, and we are excited to hear from you! Hands-on experience, intelligence, innovation, a passion for learning, and a team-focused approach can combine to form the best set of qualifications. If you feel you meet most of the qualifications and you are excited by the possibility of adding to the rich culture of the CBC, take a chance and express your interest by applying now here!
If you’re interested in reading more about the various backgrounds of the talented people that make up our teams, our exciting new projects, and what we’re currently working on, check out our Digital Labs blog on Medium!
CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.
Job Posting Date Jan 12, 2021, 11:02:40 AM
Unposting Date Jan 27, 2021, 1:59:00 AM

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